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Certificate for Medical Reception and Administration

Retain and develop your new receptionists and administrators with the Certificate for Medical Reception and Administration, endorsed by Skills and Education Group.
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Certificate for Medical Reception and Administration

Essential Skills for New Staff

Designed for staff in the first 3 years of their role, this interactive course moulds the essential skills needed to thrive in these demanding roles. Delivered through a mixture of live and pre-recorded sessions plus workbook competencies.

You can choose from a range of courses delivered online for convenience and ease. Download our brochure or contact us to discuss.

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This Course Will:

  • Develop the essential skills needed to thrive in their roles.
  • Confidently support people who are hard of hearing, have dementia or live with a learning disability.
  • Build resilience whilst also improving patient communication and satisfaction.
  • Benefit from the latest research and knowledge from practitioners and leaders with vast amounts of experience working in primary care.

Live Sessions

  • An introduction to care navigation.
  • Supporting wellbeing.
  • Confident and effective communication.
  • Assertiveness – how to grow in confidence when having difficult conversations with patients.
  • Good conversations – how to manage conflict with patients.

Recorded Sessions

  • Understanding healthcare.
  • Learning disabilities awareness.
  • Dementia awareness.
  • Deaf awareness.

Workbook Competencies

  • Greeting patients and managing the patient waiting area.
  • Patient registration.
  • Inputting data correctly.
  • Prescriptions.
  • Infection prevention & control.

Learner Testimonials

Both employees have learned from doing this course and this has shown within the practice.

Practice Manager

I am now confident in my ability to use Care Navigation as this wasn’t in place when I worked on reception and find it an amazing tool.

Receptionist

Was very informative and helped me put things together for one of our PT that I did not know before the session.

Receptionist

Clear and so easy to follow and understand, packed with lots of useful information.

Receptionist

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