Non-Clinical Primary Care Training
Essential skills training to help managers, reception and admin staff succeed.
Want to build on previous training and develop the confidence of your care navigators? Perhaps need some stand-alone sessions to give your staff the skills and resilience to cope with ongoing challenges in practice? Our non-clinical primary care training courses can help.
Interactive sessions are available online and face to face. And they’ve been developed by our expert team, who all have years of experience working in general practice and supporting teams in various settings.
Our Conflict Resolution session is designed to give your team an understanding and explanation of the positive of de-escalating and managing conflict with patients. This can be as a result of care navigation attempts by your care navigators or in a wider sense. This session is available face to face or online over teams.
Available online or face-to-face, this session is designed to show staff what assertive behaviour is and how to respond to patients in a calmer and confident manner. The session also looks at why assertiveness is a useful skill for creating long-term positive relationships with patients first.
For Practice Managers, new to leading in General Practice, this ‘time out’ workshop is a chance for both peer and knowledge learning. The session is led by an experienced trainer who understands the specific challenges of managing in practice.
This training session covers three main areas: how systems work, system leadership and qualities for system leadership. Part of the session is spent understanding what systems are and what makes them capable of change and adaptation.
The main part of the session looks at a short case study in terms of system leadership. This highlights some key differences between traditional hierarchical management and system leadership.
There will be some focus, for example, on leading across boundaries, influencing rather than managing, understanding complexity, taking responsibility for your own learning, being comfortable with ambiguity and uncertainty and focussing on relationships and trust, rather than hierarchy and top down management.
Systems thinking is quickly turning into a key management competency. It is about purpose, identity, connections, perspectives, behaviour, relationships and other related concepts.
This session covers the basics of systems thinking and what it means to ‘take a systems thinking approach’. You will be introduced to some of the key concepts and tools used in systems thinking, which can help you to develop your capabilities for understanding and working in complex situations.
You’ll discover how perceiving things as systems can make you think differently about complex situations and provide insights and understanding that might not be gained from other approaches.
Practice Manager
Receptionist
Receptionist
Receptionist